At Northwest Pianos, every customer has a story — and sometimes, it’s a full-circle moment that reminds us why we do what we do.
A month ago, Debra Otterby walked into our Bellevue showroom after visiting several piano studios that day. She came in searching for the right piano — and walked out with more than just an instrument. She found a connection.
“If you are looking for a piano,” she writes, “I highly recommend spending time with Cheri at Northwest Pianos.”
After selling her beloved 22-year-old Kawai back in 2009, Debra is now welcoming a brand new Kawai into her home. As someone who has loved music all her life, this moment wasn’t just a purchase — it was a return to something meaningful.
We're incredibly grateful to Cheri, whose expertise and personal touch helped guide Debra to the perfect fit. It’s that kind of care and attention we strive to offer every guest who visits our showroom.
Debra, we’re honored to be part of your musical journey. Play on, fellow pianist — your new Kawai is waiting.
At Northwest Pianos, we know that choosing a piano is about more than the instrument itself — it’s about finding a partner you can trust for guidance, service, and care through every stage of the journey. That’s why stories like Laurie McSeveney’s mean so much to us.
At Northwest Pianos, we believe that choosing the right piano should feel exciting, informative, and stress-free. Every customer deserves not only access to a great selection of instruments but also the guidance and care that makes the process smooth from start to finish.
At Northwest Pianos, we understand that purchasing a piano is not just about buying an instrument — it’s about investing in music, inspiration, and quality that lasts for years. That’s why we’re committed to making the experience smooth, supportive, and truly exceptional.