Some pianos aren’t just purchased, they’re felt, longed for, and cherished across borders and languages.
Karin M., a customer living in Japan, discovered a rare gem in our online inventory: a pristine white Blüthner. Despite not speaking English and relying solely on translation software, she moved forward with faith and determination to bring this piano into her life.
This wasn’t just any transaction. It was a symphony of trust, logistics, and a shared love for music.
Once the piano arrived from Austria to our store, the next leg of its journey was set, off to Oahu, where Karin owns a quiet condominium. We arranged for it to fly with Hawaiian Airlines, and the ever-reliable Kama'aina Movers, led by Larry, ensured a smooth delivery from the airport to her home.
On June 20th, we received a message from Karin that reminded us why we do what we do:
“I was truly, truly moved. It was a wonderful piano. I'm sorry for the trouble since I couldn't speak English well and was using translation software to communicate with you. Seeing the delivered piano made me very happy. I am truly, truly grateful to you. Thank you for delivering such a lovely piano.”
Language may have been a barrier, but music and kindness spoke fluently.
To Karin, and to every soul who believes in the magic of music: thank you for reminding us that melodies can travel oceans, and that the right piano finds its way home.
Musically yours,
The Northwest Pianos Team
Brent Matthias and his wife took their time finding the right piano—and with guidance from our team, they found the perfect Kawai upright. We’re honored to have been part of their journey and grateful for the chance to help bring music into their home.
When Dustin set out to find a top-tier digital piano, he discovered exactly what he was looking for at Northwest Pianos. With his family by his side and Cheri’s expert guidance, he explored our collection and chose the elegant Kawai DG30. We're honored to have been part of their musical journey.
For Cherree Dosser, seeing, hearing, and playing her dream piano in person made all the difference. Her visit to Northwest Pianos led her to the perfect Casio Grand Hybrid—and a buying experience she highly recommends. Thank you, Cherree, for trusting us to be part of your musical journey.